FAQ's

Ticketing

When do tickets go on sale?

Tickets will go on sale on Friday November 4th 2016.

Do I have to pay extra for camping?

Yes you need to purchase a separate pitch ticket then if you require glamping go to Tangerine Fields website:

Tangerine Fields

Where and how do I buy tickets?

All tickets to The Walled Garden Music Fest are purchased through the ticketing page on our website.

What forms of payment do you accept?

Payment can be made by using Paypal, and all cards associated with the VISA and Mastercard networks. 

How will I know if I have a ticket or not?

Once you have made the payment, a confirmation email will be sent to you confirming your purchase. If you have not received your confirmation email within 24 hours please contact 01424 838241

How and when will tickets be distributed?

A confirmation email will be automatically sent after payment is complete. All tickets will be posted to the address supplied.

Will tickets be available on the gate?

As we are a small boutique music event within the walled garden, we are limited in numbers attending. You are advised to purchase prior to arriving at the festival, as we expect to sell out each day. Please check our website for ticket availability.

I’m under 18, can I buy a ticket?

Yes, all ages are welcome., if you are under 18 you must be accompanied by an adult. You won’t be able to buy any alcohol or drink onsite but you can have as much new music as you like.

Do children 12 and under need tickets?

Yes. Children aged 6-12 will need a ticket which will cost £25. Children under the age of 6 enter the festival free of charge and do not need a ticket.

Is it a good idea to bring children?

Children are definitely welcome, however the loud music and dancing crowds mean we recommend hearing protection and insist they are always in the care of a parent/responsible adult.

 

Disability and Access

At The Walled Garden Music Fest, we want to make sure nobody misses out on the event. If you have a disability but are unsure of whether the festival will provide the appropriate facilities for you, then please get in touch and we will do everything we can to help you out.

As the site takes place outside, the ground can be very uneven so if bringing a wheelchair be sure to use off-road tyres and take care when getting around the site. A viewing platform is provided close to the music stage and disabled toilets are available.

 

On site

Can I get cash out at the festival?
 
Yes there will be cash back facilities at the ticket exchange by the main entrance.

Can I bring my live-in vehicle?

Campervans are welcome but anything larger than 6 metres or over 3.5 tonnes may be unsuitable as access to the site is limited and we don’t want you to get stuck! If you have any concerns please contact us before buying a ticket.

Are there any power points available for live-in vehicles?

As the site is small in size we are unable to provide power points for live-in vehicles.

Is there free water on site?

 Yes, there will be access to free drinking water in the campsite and from the catering area.

Where can I find lost property?

 Lost property will be taken to the information tent, which will be marked on the festival map.

And who can I contact after the festival for lost property?

To enquire about lost property after the festival please contact us through our website.

Is there any lock up service for valuables?

No. We don’t have this facility, so please don’t tempt fate by leaving valuables on show.

 

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